How Much To Upgrade To Sky Box Sets

How exercise yous get a Replacement Sky Box? What to do if your box breaks

Midweek 19 July 2022 Guides

Has your Sky box broken? Here'south what you tin can do to get a replacement Heaven box.

How do you get a Replacement Sky Box? What to do if your box breaks

So you're just settling downwardly to watch a brand new episode of Game of Thrones and the worst happens: your Sky Box finally gives upwardly the ghost. But don't worry, nosotros'll show you how to get yourself a brand new replacement, a repair or a second-mitt model.

I am an existing Sky customer, how exercise I get a replacement box?

If you lot are an existing Sky customer and your box breaks, the replacement procedure largely depends on the type of Sky box you lot currently take, your current contract and if you have taken up the optional product protection package that Sky offer, which is called Heaven Protect.

Replacement Sky Box infographic

What is Sky Protect?

Sky Protect insures your Sky devices in the event of them breaking down, merely you can as well add other devices to your policy, such equally a PlayStation 4, Xbox One, TV, laptop and tablet. The more products you add to your Heaven Protect policy, the more than expensive information technology is, although the everyman-priced tier lets you insure one additional non-Heaven device at no extra cost.

At the time of writing, Sky Protect starts at £9 per calendar month with the ability to embrace another device at no extra cost. If y'all take a Sky Protect policy y'all can become as many repairs or replacements every bit you need for the devices you lot accept covered under the program. For repairs, there is no charge for parts, labour or call-outs and you can schedule a repair at a time that suits you.

Heaven+ Hard disk Protect and Heaven Q Protect

It's important to note that you lot need the blazon of Sky Protect that corresponds with your Sky box, and then if you're a Sky Q client then you would need Heaven Q Protect, not Sky+ Hard disk drive Protect. This is the only insurance endorsed by Heaven, and information technology covers accidental damage as well as breakdowns.

There are exclusions, such equally commercial apply and cosmetic or malicious damage, so check these out earlier y'all purchase.

Heaven states that as long you tell them about a problem past 4pm, if they tin can't fix your core Sky equipment the next twenty-four hours, they'll refund y'all a week's Heaven TV subscription (excludes special heights and premises difficult to access safely, Northward Highlands, and Islands). So if you have Sky Protect, y'all won't be without TV for very long, but if y'all don't have this encompass you all the same take a lot of options open to you should you demand to get a replacement Heaven box.

Replacement Sky+, Sky+ HD & Sky+Hard disk drive 1 or 2TB boxes

Replacing older Sky boxes can exist a piddling flake more than difficult than replacing a newer model. If your older Sky box breaks, you should offset contact Heaven. The replacement policy here actually depends on the model of Sky box you have. Sky no longer carries the older models of set-top boxes, such as the original Sky+ box; so, if you have an original Heaven+ box, Sky volition non exist able to offer a replacement box to yous. If yous have a Sky+ Hard disk drive or Sky+HD 1 or 2TB box, information technology's more than probable that Sky will replace them with a Sky Q Box, as that's the merely box that Sky currently offers with its Boob tube packages.

This would be a box and subscription upgrade, loaning you the Sky Q equipment which would replace your existing box and hub. There are different options with Sky Q, such as Heaven Q Multiscreen and a choice of 1TB or 2TB, then it's down to your preferences. Y'all can discover out more almost Sky Q to see prices, equipment and service benefits.

However, you can as well buy a replacement Sky+, Sky+ HD & Sky+Hard disk 1 or 2TB for yourself from eBay, Amazon or specialised retailers that offer refurbished Heaven boxes. But remember If you practice buy a replacement box yourself, brand sure y'all remove your Sky viewing carte du jour from your old box.

Y'all'll as well have to call Heaven to pair your viewing carte with the new Heaven box that you've just bought. If you lot take purchased your new Heaven box privately, the box may still be keyed to the account of the person you bought it from. This is very unlikely for the older models (equally the contract will most likely have expired), but some scammers have been known to guild new Sky boxes and sell them on, with no intention of fulfilling their contractual obligations. Unfortunately, if you lot have fallen victim to this scam, Sky may inquire for the box to exist returned to them.

This is why it is a proficient idea to call Sky before buying a replacement box yourself.

Practise remember that recordings cannot be transferred from 1 Sky box to another, regardless of whether you're upgrading or keeping the same model.

Replacement Heaven Q 1TB, Sky Q 2TB & Sky Q Mini Boxes

If y'all need a replacement Heaven Q box, of any size, so the replacement procedure is relatively simple. Acquit in heed that if y'all have Sky Q, then you lot do not really own the equipment that y'all use.

The plus side of this is that Sky will come out and supersede faulty equipment if you are nether contract. If you accept a Sky Protect plan, Sky will send an engineer to replace or fix whatsoever faulty equipment inside 2 days. This covers all types of Sky Q box, including the Sky Q Mini.

If you don't take Sky Protect you will have to telephone call Sky directly to society a new box and to schedule an date with an engineer to install it. If you lot need to find out how much this will cost, you lot need to speak directly to a Sky counselor.